How do I place an order?

You can submit an inquirythrough our website or email us directly at hello@themotifbrand.com Once we confirm details, we’ll send an invoice to secure your order and start design work.

How far in advance should I place my order?

We recommend booking as far in advance as possible. However, we’ll always do our best to accommodate everyone whenever we can.

When is payment due?

Full payment is due to confirm your order and begin production.

Do you ship or offer local pickup?

Yes — we offer pickup in Katy, TX.

We also offer National and International shipping. Local deliveries can be arranged for an additional charge.

What is your refund or cancellation policy?

Due to all items being custom-made, we don’t offer refunds or cancellations after design approval. However, we’ll always work with you to make sure you’re happy with the final product.

What is Our Privacy Policy?

Your information is used solely to:

• Process and fulfill your custom orders.

• Communicate with you regarding your designs and project status.

• Improve our customer service and website experience.

Our Commitment To Data privacy

We believe your data belongs to you. The Motif does not sell, trade, or otherwise transfer your personal information to outside parties. Your information is only shared with trusted third parties who assist us in operating our website or conducting our business (such as shipping carriers or payment processors), as long as those parties agree to keep this information confidential.

Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Consent

By using our site and submitting your inquiry form, you consent to our website's privacy policy.