How do I place an order?

You can submit an inquiry through our website or email us directly at hello@themotifbrand.com Once we confirm details, we’ll send an invoice to secure your order and start design work.

How far in advance should I place my order?

We recommend booking as far in advance as possible. However, we’ll always do our best to accommodate everyone whenever we can.

When is payment due?

Full payment is due to confirm your order and begin production.

Do you ship or offer local pickup?

Yes — we offer pickup in Katy, TX.

We also offer National and International shipping. Local deliveries can be arranged for an additional charge.

What is your refund or cancellation policy?

Due to all items being custom-made, we don’t offer refunds or cancellations after design approval. However, we’ll always work with you to make sure you’re happy with the final product.